FAQ

Answers to your questions
Search
Use the search box to narrow down a topic.
FAQ Categories

  • Top 10 FAQs

  • California ANSI

  • General Support

  • Videos

Videos
Choosing a Course
Getting Your Certificate
Redeeming a Voucher
The Registration and Purchasing Process
Username & Password
Choosing a Course
Getting Your Certificate
Redeeming a Voucher
The Registration and Purchasing Process
Username & Password
Results from search for 'Top 10 FAQs'
How do I access my certificate?

Make sure you are using an updated browser; we suggest Google Chrome or Mozilla Firefox. Also, make sure you have a PDF reader installed and enabled. If you are signed in, but have exited the course, you can see your certificate by clicking the “Dashboard” tab on the homepage of the website and then clicking the “View” button in the “My Certificates” list.

How long does it take to complete the food handler course?

The course and test generally take about 2 hours to complete. However, it could take longer if you wish to review important course information to be better prepared for the exam and your work in food service.

If I don’t have access to a printer to print off the Certificate of Completion, what should I do?

You can log into your account and print your certificate from any computer with internet access and a printer. You can find computers with these requirements at the library, a printing company, or possibly a friend’s house. 

 

What score do I need to pass the test?

This varies by location. Most courses require 70-80% passing grade, but some areas may require a different score. See the “Course Details” on the course selection page for the course you are purchasing to learn what the passing grade is for your area.

How many times can I take the test?

This varies by location. Most courses come with two test attempts. See the “Course Details” on the course selection page for the course you are purchasing to learn how many test attempts are allowed in your area.

If you are having difficulty passing the test, it may be helpful to review the course again.

What forms of payment are accepted by StateFoodSafety?

StateFoodSafety accepts all major credit and debit cards (Visa, Mastercard, Discover, American Express). Prepaid cards (Walmart, Visa Gift Card, NetSpend, etc.) are also accepted. Paper checks are accepted only for group invoice payments. We do not accept cash.

How do I get my certificate?

You will need to purchase the course, complete the course, and pass the test. Upon successful completion of the course and test, you will receive your Certificate of Completion. Some locations require additional steps. See the “Course Details” tab for the course you are purchasing to learn if any additional steps are required in your area.

 

 

What do I do if I fail the course?

After completing all available test attempts and failing to pass the test, you will need to purchase the course again. 

 

Is it possible to sign up for a course without an email address?

No, it is not possible to sign up for a course without an email address. We ask for an email address to increase the security of the website and your personal information. An email provides you with a receipt and the ability to recover your password if necessary.